TERMS & CONDITIONS

GENERAL

These Terms and Conditions shall apply to the sale of the cakes and/or cupcakes by the Seller to the Buyer to the exclusion of all other terms and conditions referred except where the Seller has agreed to such variation in writing. By ordering from Shook Up Cakes you agree to be legally bound by these Terms and Conditions and accept that these Conditions may be modified or amended and posted on this website from time to time.

PAYMENT AND DEPOSIT

We require a 50% non-refundable deposit to confirm and hold the date for a cake and/or cupcakes. For wedding cakes and/or cupcakes, the remaining 50% is due 4 weeks prior to your event day, at which point all changes must be confirmed (changes to the previously agreed design may incur extra fees if more supplies, etc are needed). For all other events, the remaining 50% is due 1 week before the event date, at which point all changes must be confirmed (changes to the previously agreed design may incur extra fees if more supplies, etc are needed). Orders placed 1 week or less of the event date must be paid in full. Failure to complete payment 4 weeks before (weddings) or 1 week before (all other events) the delivery date may result in your order being cancelled. By making a payment, the Buyer is accepting the Terms and Conditions as detailed on this page.

REFUNDS AND CANCELLATIONS

Deposits are non-refundable and non-transferable under any circumstances due to any loss of business arising from turning away other bookings on that date. Full payments made less than 1 week in advance of the event date are non-refundable. We cannot refund the cost of any orders cancelled with less than 1 week’s notice. Orders paid in full and cancelled with more than 4 weeks notice will receive a partial refund of 50% of the total amount paid. In the very unlikely event that we have to cancel your order for any reason, we will give you as much notice as possible, and discuss the matter with you and try to agree a suitable alternative. If you do not wish to accept our suggested alternative, then we will refund the full price that you paid back to you.

PRODUCT INFORMATION

The images on the website are examples of our cakes that we have done. All our products are hand made and can be ordered in different sizes from those shown on the website; your cake may have variations from the website image.

NON-EDIBLE INGREDIENTS AND DECORATIONS

Our cakes and cupcakes may contain non-edible ingredients or decorations, such as plastic dowels in tiered cakes or wires in some sugar flowers, etc. These must be removed before serving or eating.

ALLERGIES AND SPECIAL DIETARY REQUIREMENTS

Please discuss any allergies or special dietary requirements with us before making payment. It is the Buyers sole responsibility to notify the Seller of any allergies and/or special dietary requirements. Our products may not be suitable for those with certain allergies as our kitchen does handle wheat and nuts. Shook Up Cakes is NOT a nut free location.

PRICE QUOTATIONS

All price quotations, written or verbal, are valid for 30 days from the date of quotation.

ALTERATIONS

If you have any queries or need to make any changes to an order please contact us immediately. Alterations and amendments must be submitted in writing. We will assess the request for an alteration, and endeavour to make alteration where possible dependant on the design and amount of notice given. We will let you know its effect on the price and any agreed timetable. Accepting any alterations is at the discretion of the Seller. Alterations requested less than 2 weeks before completion may be subject to a surcharge. It is the Buyer’s responsibility to check any quotes and invoices thoroughly before making payment. We reserve the right to change the design at any point if circumstances beyond our control compromise the quality of the finished product. e.g. weather conditions. The Buyer will be notified of any such changes and we will endeavour to keep any changes minimal.

DAMAGES

The Seller accepts no liability for cakes and/or cupcakes that are damaged after they have been delivered to the agreed location. If the Buyer chooses to pick-up the cake and/or cupcakes at the Sellers location, the Seller is not responsible for any damages to the product(s) while it’s in the Buyers possession. All cakes/cupcakes are fragile and require care and attention when traveling, handling, storing, and displaying.

DELIVERY AND COLLECTION

If the cake or products are collected from us, we cannot be held liable for any damages to the cake or products once they have left our premises. The collection vehicle should have a flat surface and be clean and tidy. This is the responsibility of the Buyer. The cake or products can be very fragile so we advise to drive very slowly and carefully and purchase non-slip matting. We will always endeavour to deliver within the given time slot, however unfortunately delivery timings can not be guaranteed. e.g. road conditions, unforeseen traffic, etc. Refunds will not be given for delayed deliveries. If in the unlikely event the delivery is delayed, we will always endeavour to deliver the cake to you as close as possible to the given delivery time.

AFTER DELIVERY

Cakes and cupcakes placed outside are liable to react to the temperature. In hot or humid weather there is the possibility of sugar decorations melting or damage to cake and/or cupcakes. Please note, we do not provide cake tables, cake stands, tablecloths, candles or cutting knives. It is the responsibility of the Buyer to provide these or check with the venue to ensure these items are provided.

QUALITY

At Shook Up Cakes we pride ourselves on the quality of our products and services. All our ingredients are of the highest quality. All cakes are made in premises in which nuts are used, every effort is taken to keep ingredients separate however cakes may contain traces of nuts. It is important to remember that cakes are a perishable and delicate product. Our aim is to provide only the freshest and highest quality cakes to our customers. Our cakes and cupcakes should be stored in a cool place, preferably in the fridge. Please keep all cakes and figurines out of direct sunlight. Failure to store the cake correctly may result in colours fading, cracks and/or melting.

AGREEMENT TO TERMS & CONDITIONS

By proceeding with a purchase you are in agreement with our terms and conditions as stated above.